KYC (Know Your Customer) is Topstep's identity verification process. It's required before your second purchase and takes only minutes to complete. Your information is stored on an encrypted server with Topstep's verification partner, Veriff.
When Is KYC Required?
After your first purchase, you'll receive an email when it's time to verify. You'll also see a banner on your Topstep Dashboard. You can still log in and trade during this time, but no additional purchases — new accounts, Resets, etc. — will be processed until KYC is complete.
What You Need
A valid, unexpired original physical government-issued ID: Passport, Driver's License, or National ID card
A device with a camera (phone or computer)
Not accepted: photocopies, images displayed on another screen, or IDs with sticky notes or coverings.
How to Complete KYC
Prepare your unexpired, physical ID
Open the secure link or QR code from your KYC email
Take clear photos of your ID (front and back where applicable)
Take a selfie
Submit
Once complete, your account status updates to Verification Complete. KYC is a one-time process.
Troubleshooting
If you're having issues:
Try a different browser (Chrome, Safari) or a different device
Clear your browser's cache and cookies, then restart your device
Make sure camera and microphone access are enabled
Confirm your ID is unexpired and a physical document (not a photocopy)
Resubmit using the secure link or QR code from your email
Avoid using VPNs or VPS — location discrepancies can cause verification issues
Ensure your device's time zone and location settings are accurate
For additional help, refer to the Veriff support article.
FAQ
Why am I being asked to verify again?
Topstep or Veriff may request re-verification if a prior submission needs clarification. Respond promptly and provide the required documents.
Can I trade while waiting to complete KYC?
Yes. You can still log in and trade. However, no additional purchases will be processed until verification is complete.
How long does verification take?
It should take a few minutes if your ID is ready and in good condition.
It says my account is locked. What do I do?
If, after attempting to complete KYC, you see a banner that says your account is fully locked and to contact Trader Support, please reach out here