When experiencing issues with your trading platform, providing the specific Order IDs for each affected trade can significantly speed up the troubleshooting process. By providing this information at the end of your conversation with Windy, you'll help us resolve your issue more efficiently and get you back to trading as quickly as possible.
Click a link below for instructions on where to locate Order IDs on the TopstepX™, NinjaTrader, Quantower, Tradovate, or TradingView trading platforms.
TopstepX
Navigate to the account where the trade issues took place by clicking the drop-down of available accounts.
Then, navigate to the Orders Component. You will find the “Orders” tab with the relevant information. Click the square on the right-hand side if you want to expand the area. Please note: it’s important that you provide Order IDs and not Trade IDs.
Take a screenshot of the affected orders by using the PrtSc key (On a Mac, press Shift-Command-5). If you can’t provide a screenshot, please list Order IDs from the Orders tab.
💡If your order is no longer listed under the Orders tab (this may happen if the issue occurred more than a few days ago), you can export your orders to a CSV and locate them that way. To do this, click the Export button on the bottom right side of the module, and select the day the order was placed. Download the CSV to your computer and locate the order(s) in question from column A. Please note: it’s important to share the specific Order ID and not the entire CSV file.
NinjaTrader
To find Order IDs from Orders placed in NinjaTrader, open up R|Trader Pro.
For quick access to all orders placed today, you can click Recent Orders.
For quick access to all orders placed before today, you can click Order History.
To isolate by account and day, click Trader Dashboard
Complete the following steps to locate Order IDs from the Trader Dashboard:
Right-click the Trading Combine name with the orders you’d like to collect and go to Recent Orders to find orders placed today or Order History for orders placed before today.
If you select Order History you’ll need to select the day you placed the trades to see your Orders Report.
2. Find the orders in question and locate the Order IDs:
Quantower
In Quantower, click the icon on the top left-hand side of the screen and select the yellow OrH module to open up your Orders History. From there, you can locate the Order IDs at the bottom of the page.
Tradovate
To locate Order IDs in Tradovate, be sure the Orders module is added to your platform. To do this, click the plus icon (+) in the top left corner, and drag and drop the Orders module.
After that is complete, you can locate the Order IDs on the left-hand side of the screen.
TradingView
When logged in to TradingView, simply switch to the Orders tab under the chart to locate your Order IDs. That's all you need to do!