You can contact our Trader Support Team through Windy, our AI chatbot, by clicking the blue messenger box on the bottom right corner of your screen, or by clicking "chat with us" at the top-right of the Topstep website.

Windy's a Topstep expert and can answer most questions! If you need help with something Windy can't answer, you can connect with our Trader Support Team to help resolve your issue.

For the best results when chatting with Windy, describe your question or issue using complete sentences to ensure you get the most helpful answers from our AI-powered assistant.

You can ask Windy multiple questions across different topics, just don't forget to click "That answered my question" after each helpful answer!

If you still need help, click "Get more help" to be connected with our Trader Support Team. After clicking "Get more help", Windy will ask for your email address and other details before sending your message to the team. You'll usually be promoted to share specific information related to your question or issue. Our Trader Support Team is highly trained to help resolve your issue or answer your questions, so be sure to provide detailed, accurate info when prompted. This allows us to assist you as quickly as possible.

At the end of the conversation with Windy, you'll see a confirmation to let you know your message was sent to the team. Following this confirmation, you can provide additional context that will help us resolve faster. For example, if you had an issue on your trading platform that will require troubleshooting from our Trader Support Team, it's essential to provide Order IDs for each affected trade. Screenshots, screen recordings, timestamps, and the product(s) you were trading are always appreciated as well.