Overview
Topstep's Trader Support Team is made up of funded traders and industry experts. Start with Windy — our AI assistant — and escalate to a human if needed. We're available via chat, phone, email, SMS, and WhatsApp.
Start with Windy
Windy is your first stop. Ask anything — multiple questions, across topics, in any language.
Ask in full sentences. More detail = better answers.
Speak your language. Windy responds in the same language you use.
Get connected if needed. If Windy can't resolve it, ask to be connected to the Support Team. Windy may gather details first to speed things up.
When your conversation is handed off, you'll get a confirmation. Include Order IDs, screenshots, screen recordings, timestamps, and the product(s) you were trading to help us resolve faster.
⚠️ If you have an issue while trading — stop trading immediately. If you keep trading after an issue occurs, we may not be able to approve exception requests.
How to Reach Us
Channel | Details |
Chat | Click the messenger icon (bottom-right of screen) or "Chat with us" (top-right of website)
  |
Phone | 888-407-1611 — Mon–Fri, 8:00 AM–5:00 PM CT. English only. |
SMS | (866) 448-1642 — US only. Standard messaging rates may apply. |
+1 (773) 900-6673 |
Windy assists first across all channels. If you need a human, Windy will connect you.
Do you have Spanish Support?
Hola, gracias por su interés en Topstep.
Cuando escriba al equipo de soporte para traders, nuestro sistema traducirá automáticamente sus mensajes escritos para que podamos comunicarnos con facilidad. En este momento, no contamos con soporte telefónico en español.