At the #1 Prop Firm, Topstep is committed to delivering the 5-Star Experience every trader deserves. Our Trader Support Team is made up of Funded Traders and industry experts, so you can be confident you’re getting help from people who truly understand your journey.
Chat
You can connect with Windy, our AI chatbot, by clicking the blue messenger box on the bottom right corner of your screen, or by clicking "chat with us" at the top-right of the Topstep website.
Windy is a Topstep expert and can answer most questions! You can ask Windy multiple questions across different topics. If you need help with something Windy can't answer, you can connect with our Trader Support Team to help resolve your issue.
For the best results when chatting with Windy, describe your question or issue using complete sentences to ensure you get the most helpful answers from our AI-powered assistant.
If you still need help, you can ask Windy to speak with the Trader Support Team. You'll usually be promoted to share specific information related to your question or issue. Our Trader Support Team is highly trained to help resolve your issue or answer your questions, so be sure to provide detailed, accurate information when prompted. This allows us to assist you as quickly as possible.
At the end of the conversation with Windy, you'll see a confirmation to let you know your message was sent to the team. Following this confirmation, you can provide additional context that will help us assist you faster. For example, if you had an issue while trading that will require troubleshooting from our Trader Support Team, it's essential to provide Order IDs for each affected trade. Screenshots, screen recordings, timestamps, and the product(s) you were trading are always appreciated as well.
Phone Support
You can contact the Trader Support Team by phone at 888-407-1611, Monday to Friday, between 8:00 AM and 5:00 PM Central Time. Currently, phone support is available only in English. If you need assistance in another language, please reach out to us via chat or email for the best possible support experience.
You can contact the Trader Support Team via email at help@topstep.com. Just like with chat support, Windy, our AI assistant, will do its best to help first. If more assistance is needed, your message will be routed to our Trader Support Team. To help us assist you faster, please include as much detail as possible in your email.
For example, if you had an issue while trading that will require troubleshooting from our Trader Support Team, it's essential to provide Order IDs for each affected trade. Screenshots, screen recordings, timestamps, and the product(s) you were trading are always appreciated as well.