The Trading Combine® gives you instant access to live data and a trading account. Because of that, refunds are generally not available once a purchase is made.
Refunds are issued to the original payment method only. Processing takes 7–10 business days. If it's been longer, check with your bank first, then contact Trader Support.
14-Day Satisfaction Guarantee
New to Topstep? If within your first 14 calendar days you decide it's not for you, we'll refund up to 1 monthly renewal payment for your Trading Combine® — as long as you haven't passed the evaluation.
👉 This applies to your first-ever Trading Combine® purchase only. We just ask for feedback on why it wasn't a fit.
Accidentally Left Subscription On / Forgot to Cancel
Your Trading Combine® is a monthly subscription that Rebills approximately every 30 days until you pass or cancel. Managing your subscription is your responsibility.
Manage your subscription at dashboard.topstep.com.
If you forgot to cancel and have no trading activity, contact us within 28 days of the charge.
Charges not reported within 28 days are nonrefundable.
Each Rebill adds 1 Reset credit to your Reset Bank (same size and account type, expires 1 year from issue).
If you've already used the Reset credit from that Rebill, we cannot process a refund.
☝️ To request a refund, provide: transaction amount, date, last 4 digits of payment card, and a brief explanation.
Promotional Codes and Discounts
No refunds for:
Codes applied incorrectly
Purchases made outside promotion terms
Discounts or codes that were missed
Passed the Trading Combine® After a Recent Charge
If you pass shortly after a monthly payment, we cannot refund or prorate that payment. The subscription payment was required to keep your account active through to funding.
Once you earn funding, the subscription and all fees are considered used in full.
Resets
No refunds on Reset purchases — including accidentally resetting the wrong account or resetting the same account twice. Double-check your account number before resetting.
Level 2 Depth of Market Data
Depth of Market Data activates immediately upon purchase and Rebills monthly on the last day of every month for $38. Nonrefundable. Cancel anytime from your dashboard.
Activation Fee
No refunds on Activation Fee purchases, including accidental activations. Confirm the account name before paying.
Back2Funded
No refunds on Back2Funded purchases, including accidental reactivations. Confirm the account name before completing the purchase.
Chargebacks at Topstep
⚠️ Have a question about a charge? Call us first. Always.
Most fees at Topstep are non-refundable, but we’re always happy to review your account and clear up confusion. Filing a chargeback before reaching out could limit your options and put your account at risk.
What’s the Difference Between a Chargeback and an Unjustified Chargeback?
What’s the Difference Between a Chargeback and an Unjustified Chargeback?
A chargeback is when you dispute a charge with your bank and request a reversal.
An unjustified chargeback is filing a dispute without a valid reason — for example:
Forgetting to cancel a subscription
Misunderstanding a charge
Overlooking Topstep’s refund policies
Attempting to bypass the standard refund process
What Happens If You File a Chargeback?
What Happens If You File a Chargeback?
Filing triggers an account review. Excessive or unjustified chargebacks may result in account suspension or permanent removal from the Topstep program.
Initiating chargebacks is listed as prohibited conduct.
Already filed one? You can still contact Trader Support to discuss your options.
What If You Want to Dispute a Charge?
What If You Want to Dispute a Charge?
Contact Trader Support first. We’ll review your situation and let you know what’s available under our refund policies.